Return & Delivery Policy

At Purple Palette, we aim to ensure your satisfaction with every purchase. If a refund is applicable, it will be processed via the original payment method used at the time of purchase. For transactions made through Cash on Delivery, customers can opt to receive the refund via NEFT. To do so, it is the customer's responsibility to provide valid and accurate bank account details.

All refunds will be issued in Indian Rupees and will match the amount originally paid in INR.

For purchases made via electronic payment methods such as credit/debit cards, net banking, or digital wallets, refunds will be processed through the same channel or through another Reserve Bank of India (RBI) approved method. Please note that not all banks support refund transactions. In such cases, you may be asked to provide an alternative bank account to facilitate the refund.

Refunds are subject to verification, and Purple Palette may request additional documentation if needed. We reserve the right to decline refund requests if there’s a history of suspicious activity, policy violations, or unresolved issues related to previous transactions.

If you need a reference number (such as ARN or UTR) for tracking your refund, we’ll gladly provide it upon request. In case the refund does not reflect in your account, you’ll need to supply supporting documents to help us investigate and resolve the issue.

Once all verification steps are completed, our payment partner will initiate the refund process.

Alternatively, you may choose to receive store credit instead of a direct refund. This credit will remain valid for 30 days and can be applied toward any future purchases with Purple Palette. After 30 days, any unused store credit will expire.

Product Concerns & Return Policy – Purple Palette

Reporting Product Issues

At Purple Palette, we’re committed to your satisfaction. If you encounter any concerns with the product you receive, please notify our customer care team within 7 days of delivery. We may be unable to address issues raised after this period.

Return & Refund Process

Once you contact us regarding a product concern, we aim to make the refund process as smooth as possible. In certain cases, we may ask you to return the item before the refund can be initiated. After we receive the product at our facility, it will go through a brief quality check. If everything meets the return criteria, we’ll proceed with the refund promptly.

If you need further assistance, our customer care team is always ready to help.

Of course! Here's a rewritten version of the Disclaimer of Warranty with a natural, professional tone, while ensuring it's not just a copy-paste—and replacing all references to Vistaprint with Purple Palette:

Disclaimer of Warranty

At Purple Palette, we strive to provide a smooth and reliable experience, but please note that our website and all its content are offered "as is" without any warranties, either expressed or implied. This includes—but isn’t limited to—warranties of merchantability, suitability for a specific purpose, or non-infringement.

While we do our best to maintain uninterrupted and error-free access to our site, we cannot guarantee flawless performance at all times. We also work hard to represent our products as accurately as possible, but we cannot promise that every product description will be entirely free of mistakes or omissions.

From time to time, you may see references or links on our site that lead to products or services offered by independent third parties. These are provided for convenience and do not carry any warranties from Purple Palette.

Some regions provide consumers with certain non-excludable rights, known as consumer guarantees. If those guarantees apply to you, this disclaimer does not override them. Where applicable law allows, Purple Palette limits its responsibility in line with the following:

• For services: we may offer the service again or reimburse the cost of having it re-supplied.
• For physical goods: we may replace or repair the product, provide an equivalent item, or refund the cost involved in replacement or repair.

If a refund is approved, processing times may vary depending on your bank. Typically, refunds are completed within 30 days.

Please understand that some matters fall outside of our Satisfaction Guarantee. Purple Palette is not liable for:

• Errors in spelling, punctuation, or grammar made by you
• Low-resolution or poor-quality images uploaded by the user
• Design or content issues introduced during your creation process
• Mistakes in options chosen by you, such as quantity, material, or finish
• Damage to the product occurring after it has been delivered

We strongly recommend reviewing your designs thoroughly before placing an order. Purple Palette does not review or proof customer-generated content before production.

Shipping & Delivery – Purple Palette

All orders from Purple Palette are delivered via our trusted logistics partners. While we aim to ship products quickly and provide estimated delivery dates at checkout, unforeseen delays may occur.

Purple Palette is not responsible for delivery delays or product damage caused by events beyond our control—such as weather conditions, logistical disruptions, or inaccurate shipping information provided by the customer.

Please ensure your address details are complete and accurate to avoid delivery issues. We are not liable for lost, delayed, or misdelivered orders resulting from incorrect information.

If delivery is not possible after multiple attempts or is refused, we reserve the right to dispose of the product after 7 days without further liability.

Any changes to the order or address post-purchase may affect the original delivery timeline and are subject to availability.